Terms and Conditions

Make Shift Happen – A Division of Sarasota Rapid Resolution Therapy Terms and Conditions

Sarasota Rapid Resolution Therapy reserves the right to dismiss any participant who we deem have violated any of the conditions for participation in our programs, have become an overall hindrance to the group process or the stated goals and integrity of the program, or have an active and contagious health condition. If this is the case, Sarasota Rapid Resolution Therapy will dismiss these participants without refund.

In the event that I or any member of my group need emergency medical care, hospitalization, or surgery while participating in the program, I authorize the leadership of Make Shift Happen – A Division of Sarasota Rapid Resolution Therapy, through its representatives, to secure any necessary treatment. If coverage is not provided through the travel insurance program, I understand that such treatment shall be solely at my expense. In the event of any emergency abroad, the leadership of Make Shift Happen – A Division of Sarasota Rapid Resolution Therapy may notify my emergency contact listed.

This document outlines the Policy and contract between Make Shift Happen – A division of Sarasota Rapid Resolution Therapy (further described as SRRT) and the Client. Please read these Terms carefully as by booking any Program with SRRT, or by traveling on a SRRT tour or Program you acknowledge that you:

have read and understood these Terms

have indicated your acceptance of being bound by these Terms


A booking is confirmed and these Terms shall apply when SRRT, or an authorized agent acting on SRRT’s behalf, have received the applicable deposit from the Client and the Client has received written confirmation from SRRT of such booking.

  2. Deposits: At time of booking any Make Shift Happen – A division of Sarasota Rapid Resolution Therapy a non-refundable deposit of 30% of total program cost per person per program is due from the Client to SRRT. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. The non-refundable deposit should be sent to SRRT. Should the Client cancel their booking for any reason, the deposit amount as defined, will be held by SRRT. These deposits expire two years from the date they were submitted, and may be used towards any SRRT program that begins within this time frame by the Client who originally made the cancelled booking. The deposit has no cash value and is transferable.
  3. Final Payment: Clients should refer to the confirmation invoice sent by SRRT and/or its authorized agent and/or their applicable confirmation email for details regarding final payment for any Programs booked. Payment of the balance of the price for any is due 30 days before the departure date of the Program to depart. If full payment is not received by such due date SRRT may treat the booking of such Program as cancelled and shall retain the deposit paid on booking. If a Program is booked less than 60 days before the departure date of the Program to depart then the full amount is payable at the time of booking in order for the booking to be confirmed. If, for any Program, payment terms differ from those outlined in this section, the applicable terms will be communicated to the Client prior to booking and shall also be detailed on the applicable invoice.

iii. Client Details: As a condition to valid confirmation of any booking with SRRT the Client must provide all necessary information as requested by SRRT along with their final payment. If the Client fails to provide such information prior to 30 days before the departure of the purchased Program, SRRT reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by SRRT. The information required from each Client will be communicated to the Clients, or to SRRT’s authorized agent, during the booking process.


A non-refundable deposit of $500 per person per program is due from the Client to Make Shift Happen Retreats – a division of Sarasota Rapid Resolution Therapy. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. Any cancellation made between: February 1st, 2019 and March 1st, 2019 will result in a loss of 50% of the trip price. Any cancellation made between: March 2nd, 2019 and the trip departure will result in a total loss of funds. We reserve the right to cancel the trip if it is not meeting the trip minimum (if we do so your deposit is refunded in full). Purchasing your travel insurance at the time of booking may ensure that your funds for cancellation purposes are reimbursed. Be sure your travel insurance has cancellation protection included in the policy. You can use our suggested Allied or Travel Guard Insurance online and choose from several policy options.

The non-refundable deposit should be sent to SRRT. Should the Client cancel their booking after March 2, 2019 for any reason, the deposit amount as defined, will be held by SRRT. These deposits expire two years from the date they were submitted, and may be used towards any SRRT service or retreat that begins within this time frame by the Client who originally made the cancelled booking. The deposit has no cash value and is transferable.


Neither SRRT nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of SRRT, its agents, or representatives, which shall include any termination of the Client’s participation in the tour Program due to the Client’s own fault, negligence or breach of these Terms.


The Client acknowledges by booking a Program and/or agreeing to travel with SRRT that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Program and/or itinerary by SRRT. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the

Program will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of SRRT.


Make Shift Happen – A Division of Sarasota Rapid Resolution Therapyis only for consulting and educational purposes only and not psychotherapy. SRRT cannot offer advice of a mental or medical nature. It is advised that you consult with a licensed mental health or medical professional for issues such as anxiety, depression, substance use or addiction, eating disorders or any other mental disorder. Client is confirming that they do not have active thoughts of hurting myself or anyone else, to which releases SRRT of any liability. SRRT is not responsible for any mental distress that may result from the retreat, and the retreat is not a guarantee that the Client will be successful.

SRRT’s Programs may be remote, isolated, and far removed from medical care facilities, or may not have facilities of the standard the Client is accustomed to in their home country.

All Clients should consult their physician regarding their fitness for travel, and adventure travel in particular. It is the Client’s responsibility to assess the risks and requirements of each Program in light of such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client. The condition of medical facilities vary and SRRT makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment.

SRRT will endeavor to accommodate the special requests of Clients, such as dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and SRRT and SRRT is not liable for any failure to accommodate or fulfill such requests.



Accommodation, transportation, activities and excursions, and other components of SRRT’s Programs will be arranged by SRRT with suppliers local to the region where the Program operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport are often lower than comparable standards than what the Client may reasonably expect in their home country or region. SRRT at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Programs operate. The terms and conditions of all suppliers of Program components will be applicable to the Program component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier. The liability of SRRT will not exceed that of any supplier of any Program component. The components that make up each Program tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.


SRRT is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the Program(s), or a force majeure event (as herein defined).

Force Majeure: SRRT shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for SRRT failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of SRRT; or an event which SRRT or the supplier of services, even with all due care, could not foresee.

THE CLIENT MUST COMMUNICATE AT THE EARLIEST OPPORTUNITY, IN WRITING, TO PYS ANY SUCH FAILURE THAT THE CLIENT ALLEGES HAS OCCURRED. In the event that any loss, death, injury or illness is caused by the negligent acts and/or omissions of SRRT or of the third-party suppliers of any services that form part of the Contract then SRRT limits its liability

SRRT shall not in any circumstances be liable to Clients for any loss or anticipated loss of profit, loss of revenue, loss of use, loss of contract or other opportunity or for any other consequential or indirect loss or damage of a similar nature. For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above, any liability SRRT may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Client paid for the Program, not including insurance premiums and administration charges. SRRT will not at any time be liable for any loss of or damage to valuables of any nature. The Client agrees that they shall be precluded from making a double recovery by making the same claims and seeking recovery against SRRT and its suppliers, contractors or other third parties.


The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Program. Should the Client fail to comply with the above or commit any illegal act when on the Program or the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, SRRT may terminate that Client’s travel arrangements on any Program immediately without any liability on SRRT’s part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agree that they are responsible for any costs incurred by SRRT, SRRT’s suppliers or SRRT’s partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities while on the Program. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a SRRT’ representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any SRRT Program, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. SRRT shall not be liable for any failure on the Client’s part to comply with these recommendations.

The Client acknowledges and agrees that SRRT is not responsible for providing information or guidance to the Client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where Programs are operated, and SRRT strongly encourages that Clients locate or make contact with his/her local embassy or consulate in each destination prior to departure on any SRRT Program.

  2. Valid Passport: The Client is entirely responsible for securing and must be in possession at all times while on a Program of a valid passport required for entry, departure and travel to SRRT Programs, and for re-entry to the Client’s country of residence or departure (passport must be valid 6 months past the last date of travel with PYS), as well as all visas, permits and certificates including vaccination certificates, insurance policies, required for entry.
  3. Vaccinations: Clients should consult the Center for Disease Control (CDC) and / or their local travel doctor for information in respect of any recommended vaccinations required. It is the Client’s responsibility to check with their doctor to make sure that they have any recommended vaccinations or medication suggested for SRRT Program destinations.

iii. Documents: Please note that all travel documents for Programs such as vouchers, itineraries and invoices will be sent electronically, via email to the e-mail address provided on booking upon receipt of full payment by SRRT.


CLIENT ACKNOWLEDGES THAT IT IS MANDATORY THAT ALL CLIENTS OBTAIN TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION, AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of any travel with SRRT and this insurance must cover personal injury and emergency medical expenses. It is strongly recommended and encouraged that Client’s also extend their coverage to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. SRRT shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a Program.Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. SRRT cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by SRRT such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. The Client acknowledges that the cost of the tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Program tour price. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable SRRT Program.


All discounts and any reduced pricing and/or promotional benefits are applied at SRRT’ sole discretion. From time-to-time SRRT may offer reduced pricing on selected Programs. The reduced pricing applies strictly to new bookings, and bookings that have already been confirmed (which for these purposes shall mean bookings in respect of which payment of at least a deposit has been received by SRRT) are not entitled to the reduced pricing.


Client agrees to bring any complaints regarding a Program to SRRT as soon as possible in order to provide SRRT with the opportunity to address such complaint properly. Client agrees to inform their designated SRRT representative at the earliest opportunity. SRRT assumes no liability for complaints that are not properly brought to the attention of SRRT with sufficient notice for SRRT to resolve or attempt to resolve any Client complaints.


Hotels, shuttle services or other constituent elements of a Program will be arranged by SRRT with suppliers local to the regions in which the Program operates, who may themselves engage the services of other local operators and/or sub-contractors. SRRT will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the Client assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of SRRT will not exceed that of any supplier. All suppliers will be selected and assessed by SRRT in reference to local laws and regulations in the relevant country of operation. Neither SRRT nor any carrier is liable for the acts or omissions of any independent contractors.


In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from these Terms or amended accordingly only to such extent necessary to allow all remaining terms and conditions hereof to survive and continue as binding. If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.


These Terms and Conditions shall inure to the benefit of and be binding upon SRRT and the Client and their respective heirs, legal personal representatives, successors and assigns, as well as anyone named in any booking made by the booking Client on whose behalf the Client is purchasing any Program.

  1. Media Release

I, the undersigned, do hereby consent and agree that Make Shift Happen – A Division of Sarasota Rapid Resolution Therapy, its employees, officers, or agents have the right to take photographs, videotape, or digital recordings of me from any SRRT trip/event/activity/program and to use these in any and all media, now or hereafter known, and exclusively for the use of SRRT. I further consent that my name and identity may be revealed therein or by descriptive text or commentary. I do hereby release to SRRT, its agents, and employees all rights to exhibit this work in print and electronic form publicly or privately and to market and sell copies. I waive any rights, claims, or interest I may have to control the use of my identity or likeness in whatever media used. I understand that there will be no financial or other remuneration for recording me, either for initial or subsequent transmission or playback.

This agreement is subject to the laws of the state of Florida, USA. Any dispute arising between the parties will be heard and/ or litigated only in a court of competent jurisdiction sitting in Sarasota County, Florida, USA.

Your electronic signature on the Bookings Page indicates your consent to and agreement of the above.

Questions on this? Email Kendra@makeshifthappen.events